A patient (and HSO employee) always had a fear of the dentist due to a bad experience years ago getting a root canal, typically needing anti-anxiety meds or someone holding her hand during dental appointments. Because of this she just stopped going to the dentist at all. Luckily for her, she became an employee of HSO and was able to talk with some of her co-workers about her dental fears. She then decided that she just needed to schedule the appointment, so she spoke with a call center agent who then referred her to Stephanie Lacy, Assistant Dental Practice Manager to help with scheduling.

“Stephanie was amazing. I reached out to her to get a better understanding of what the process was in regards to scheduling an appointment as a new patient to dental. She answered all my questions and was so compassionate as I felt very anxious in just making this appointment. For my first visit at Eastgate Dental, from the time I walked in and was greeted by Kaylee and saw Laura and Dr. Martinez, everyone was so kind and when I asked about my previous dental care, no one made me feel ashamed for being scared. I’ve since had a cleaning with Hannah and although I was nervous and expected the worst (like previous experiences), Hannah made me feel comfortable and helped me forget how nervous I was. She answered all my questions simply and was able to connect on a personal level as well. I’ve never felt so comfortable without medication or a hand to hold. Hannah was amazing, I hope she is there at my next appointment. I am so thankful for your wonderful staff. I am happy to be a dental patient at HSO!” Jessica Barrick, HSO Employee