Frequently Asked Questions (FAQs)

  • I received a bill in the mail that states I owe money; however I don’t think this is correct. Who do I call?

    Please call our Billing Office at 937-741-3921 to speak to someone in our billing department.

  • I do not have insurance, but I need to see a doctor. Will HealthSource accept me as a new patient?

    Yes, HealthSource accepts uninsured patients, as well as those with Medicaid, Medicare, and private insurance. For assistance enrolling in an insurance or Medicaid program, please contact our Outreach & Enrollment team at 513-707-9901 or email insurance@hsohio.org to request a remote appointment.

    We also offer an income-based discounted sliding fee or uninsured or underinsured patients. CLICK HERE for more information.

  • Does HealthSource accept my insurance?

    If you aren’t sure whether or not we accept your insurance, please call the number on the back of your insurance card and check with your insurance company. HealthSource accepts most insurance plans, including Medicaid and Medicare.

  • I need to see a doctor, but I don‘t have insurance and can’t afford to self-pay. Can HealthSource help me?

    Yes, HealthSource offers a discounted sliding fee program for uninsured or underinsured patients. Eligibility is based on income and family size. To see if you qualify, call your nearest HealthSource of Ohio location to schedule an appointment. You will need to bring income verification with you to your appointment.

  • I am currently a sliding fee patient, but I want to know if I qualify for Medicaid. How can I find out?

    HealthSource of Ohio’s Outreach & Enrollment team’s Certified Application Counselors can assist you. Call 513-707-9901 or email insurance@hsohio.org for assistance.

  • I have a question for my HealthSource Clinician. What is the easiest way to contact him/her?

    The easiest way to contact your HealthSource Clinician any time is to use our Patient Portal. Please ask the front desk staff how to sign up at your next visit.

    If you don’t have the Patient Portal, you can call your HealthSource office and let them know you have a question. Our medical staff will forward the message to your Clinician. Please understand our health care providers can be extremely busy, and may not be able to respond immediately. The Patient Portal messaging is the quickest way to communicate with your Clinician.

    If you need assistance after hours, call your regular HealthSource of Ohio office number and follow the phone prompts.

  • How can I find out about upcoming events, news, announcements, and more information from HealthSource?

    HealthSource patients are encouraged to sign up for the Patient Portal and follow us on Facebook, LinkedIn, Instagram, and YouTube. You can also CLICK HERE to sign up to receive our patient/community e-newsletter to your email.

424 Wards Corner Rd
Suite 200
Loveland, OH 45140

513-576-7700

This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n). This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

HealthSource of Ohio (HSO) complies with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, disability, or sex.