2025 HealthSource Dental Update
The need for preventative and restorative dental services throughout our service area is well-documented and far outweighs the current capacity in the market. To further complicate matters, HealthSource of Ohio is the primary provider of dental services to Medicaid patients in our market due to other dental providers not accepting Medicaid. This in turn has caused us to struggle to meet demand and provide care for our patients that need us most.
Because of the above pressures and to best serve our patients in greatest need, effective 1/1/25, HealthSource of Ohio Dental will only be accepting new patients who have Medicaid. However, we will continue to care for our existing patients that have commercial or marketplace insurance.
Please know that HealthSource of Ohio has made this decision after much thought and consideration.
FAQs
Q: If I am a current patient, do I need to do anything to remain a HealthSource dental patient?
A: No. Current patients do not need to do anything further, and their dental care will not be impacted regardless of their insurance plan.
Q: Will we continue to see employees and board members?
A: Yes, we will continue to see all employees and board members regardless of insurance.
Q: Why is this happening?
A: Most dentists in our area do not accept patients who have Medicaid. In keeping with our mission, the organization has made the decision to limit new patient appointments to Medicaid-only. This is to make sure they have access to dental care.
Q: I was considering coming to HealthSource Dental, but I have commercial or marketplace insurance. What do I do now?
A: All Patients (excluding West Clermont School District students) – You can contact your insurance provider to request a list of in-network providers in your area.
A: West Clermont School District students – We will continue to accept new patients with commercial or marketplace insurance that are students at the West Clermont School District.
Q: What if I had Medicaid and now have commercial or marketplace insurance. Can I still see a HealthSource dental provider?
A: If you have utilized our dental services previously you will be considered an existing patient, and this change will not impact you.
