Frequently Asked Questions (FAQs)

New and Current Patient Information

  • How do I become a new patient at HealthSource?

    All you need to do is call to schedule an appointment or click the online scheduling link of the HealthSource office you choose. (Note, we cannot do online scheduling for Dental or Behavioral Health services). We cannot schedule appointments through our Contact Us email or social media messages. CLICK HERE for our list of locations.

  • Do you take walk-ins or do I need an appointment to be seen?

    For medical, dental, and vision services, you must schedule an appointment. We do offer Walk-In Care and Convenient Care at some locations:

    • Seaman Pediatrics
    • Georgetown Pediatrics
    • Felicity Family Practice
    • Blanchester Family Practice
    • Mt. Orab Family Practice

    CLICK HERE for more information.

  • What if I need to cancel or reschedule an appointment?

    To cancel or reschedule an appointment you must call the HealthSource office where your appointment is scheduled.  You may also cancel or reschedule through the Patient Portal. We can NOT cancel or reschedule through the Contact Us email or through social media messages.

  • What do I need to bring to my appointment?

    Bring your photo ID and insurance information. It is also helpful to bring a list of your current medications. Any co-pays are due at the time of service. If you are interested in applying for our sliding fee program, CLICK HERE to see what types of documentation you will need.

  • What if I need help understanding my visit in another language or sign language?

    All HealthSource locations provide both language and ASL translation services.

  • What insurance plans do you accept?

    We accept most insurance plans, including private insurance, Medicaid, and Medicare. To make sure we accept your specific plan, please call the phone number on the back of your insurance card.

  • Will you accept me as a patient if I don’t have insurance?

    Yes! We accept self-pay patients. If you don’t have insurance, you can contact our Outreach & Enrollment Team to see if you are eligible for Medicaid by calling 513-707-9901 or email insurance@hsohio.org. You may also be eligible for our sliding fee program.

  • What types of health care services do you offer?

    We offer primary medical, vision, and dental care for patients of all ages. This includes Family Practice, Pediatrics, and Women’s Health (Ob/Gyn) services.

    If you need care from a specialist—like a heart doctor, cancer doctor, or neurologist—your HealthSource provider can help refer you to one.
    For dental care, we can take care of cleanings, fillings, and most basic procedures. If you need oral surgery, we’ll help you connect with an oral surgeon for that care.

  • What other services does HealthSource offer?

    HealthSource offers many services to help you stay healthy and get the care you need all in one place. These include:
    Diabetes Education – Learn how to manage your blood sugar and live a healthy life.
    • Care Management – Get extra support if you have a long-term health condition.
    Osteopathic Manipulative Therapy (OMT) – Gentle hands-on treatment that helps with pain and movement.
    Integrated Behavioral Health – Talk with a counselor or therapist about stress, anxiety, or other mental health needs.
    Outreach & Enrollment – Get help applying for Medicaid, Marketplace insurance, or SNAP benefits.
    Pharmacy & Clinical Pharmacy – Fill prescriptions and get help understanding your medications.
    School-Based Health Centers – Get care right at your child’s school.
    Convenient Care & Walk-In Care – Be seen for minor illnesses and injuries without an appointment.

  • What if I need to speak to a Clinician after-hours or on the weekend?

    If you are experiencing a life-threatening emergency, call 9-1-1 immediately.

    If you need to speak with a HealthSource Clinician after-hours or on the weekend for non-life-threatening medical needs, call your regular HealthSource office phone number and follow the phone prompts to speak to the Clinician on-call.

Billing Questions

  • Who do I call if I have questions about my bill?

    Please call our Billing Office at 937-741-3921 to speak to someone in our billing department.

  • Can I set up a payment plan?

    Please call the Billing Office at 937-741-3921 to speak with a team member.

  • Can I pay my bill online?

    Yes! You can pay through the Patient Portal. If you don’t have a Portal account, you can CLICK HERE to pay.

Patient Portal

  • Why should I sign up for the Patient Portal?

    Signing up for the Patient Portal makes it easier to stay connected with your Clinician and care team. With the portal, you can see your test results, send messages to your clinician, request medication refills, pay your bill, schedule and track appointments, and much more. It helps you save time and manage your care in one place, anytime you need it — right from your phone or computer.

  • How do I sign up?

    New patients will be sent an email or text with a sign-up link. If you’re a current patient and not signed up yet, you can ask the front desk team to send you a link at your next visit or CLICK HERE to request a link.

  • Can I download the Patient Portal app?

    Yes! The Intelichart Patient Portal app is available for both Android and Apple devices.

Other Questions

  • Why should I use HealthSource Pharmacies for my prescriptions?

    HealthSource Pharmacies offer:

    • Free delivery (within specific service area)
    • Free shipping on mail order prescriptions
    • Personalized service
    • Free pick-up kiosks at our New Richmond and Hillsboro locations
    • Low prices on over-the-counter medications
    • Free Rx365 app download to request refills and track your medications

    We have three Pharmacy locations – Batavia, Mt. Orab, and Seaman. CLICK HERE to learn more.

  • How do I request my health record?

    There are two ways you can request your health record. CLICK HERE for details.

  • Is HealthSource hiring?

    Yes! CLICK HERE to see our current job openings. Text 513-647-4240 for information on any of our open positions.